Meet Mia: Your Mainpac Intelligent Assistant
Instant Answers. Secure Guidance. Smarter Workflows.
Find answers faster, cut frustration, and stay productive with Mia — your Mainpac Intelligent Assistant.
Meet Mia — your built-in guide to faster answers, seamless workflows, and instant support where you work. Powered by Azure OpenAI GPT-4o, Mia delivers accurate, context-aware guidance from Mainpac’s in-platform help and support documentation.
Working with Mia is as simple as asking questions about the help and support that you need and getting instant, natural language answers right within the platform.
Mia represents a long-term vision for the Mainpac Team, and helping you with platform support is just the beginning! We have an exciting roadmap ahead for Mia with even more great features and functionality coming soon.
Exclusively available in Mainpac Modern UI (v12.320.12)
Mia brings AI assistance directly into your workflow — securely, privately, and without data learning.
It’s not just a help tool — it’s a leap forward in user empowerment and EAM intelligence.
How Mia Works: Ask. Search. Deliver.
Mia combines natural language understanding with a deep knowledge base. Ask a question, and Mia searches across Mainpac help documentation, support articles and frequently asked questions.
Then, Mia returns precise, context-aware answers, including links, step-by-step guides, and workflow suggestions — no switching tabs or searching PDFs.
Coming Soon: Custom-indexed content libraries for client documentation and advanced workflows.
Ask
Search
Deliver
Smarter Workflows with Modern UI & Mia
The Modern UI is designed for speed, clarity, and simplicity. Every screen, search bar, and dashboard supports efficient workflows and faster search.
Smarter Workflows with Modern UI & Mia
Modern UI Highlights
Smarter Search
Locate menu functions, assets, or reports instantly
Simplified Navigation
Clear icons and categorised sections
Responsive Design
Works seamlessly on desktop, tablet, and mobile
It’s not just a new look — it’s a smarter way to work.
Enterprise-Grade Security for Mia
Mia is built on Azure OpenAI GPT-4o within a closed-system architecture, ensuring your operational data stays safe, compliant, and private.
Security Highlights
Zero data retention — Mia doesn’t “learn” from user inputs
Encrypted, controlled environment hosted on Azure
Compliant with enterprise-grade IT and data governance standards
With ironclad security, Mia empowers teams to harness AI confidently — without compromise.
Enterprise-Grade Security for Mia
Mia is available exclusively with Mainpac Modern UI (v12.320.12). Upgrading gives you:
Ready to experience Mia?
mainpac.com • support@mainpac.com
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